If you act like most entrepreneurs, your web page is at least part of your income, and if there are problems with web hosting, this can affect the profit. There is nothing worse than a webhosting company that is down with no warning or explanation, too long for solving problems, can not secure your page, or offers overpriced extras.
You buy the service. The quality of service makes or breaks your web hosting experience. To buy a service is a completely different purchase compared to a valuable item.
Bird is right. With “unlimited” hosting plans, the cost of similar services is nowadays minor. However, how these services are operated decides on your website.
5 avoidable errors from webhosting shoppers
1. No review of hosting reviews
They have landed on the website of a hosting company and their packages sound like a dream – almost too good to be true. This should already serve you as the first red flag. However, even if the offer is the same as other hosting companies, you should always check the ratings.
Top5hosting offers honest web hosting reviews. Unlike other reviews you find on the Internet, these are created by technical writers who have experience with the specific web hosting company. You must be very careful of where you get the reviews because some companies fill the internet with fake positive reviews. It can be very difficult to distinguish between real evaluations and advertising the company.
If you are looking for reviews, look for the following warning signs:
Complaints about customer service
Complaints about the downtime
New complaints that appear to be in a cluster (this can be a signal that the server is overloaded by too much growth)
Complaints about viruses and other security problems
The best expressions on the lookout are “complaints against XYZ hosting companies” and “blog entry rating of XYZ hosting companies”. Most likely, you will quickly see the reviews made by the company or for which they are paid and can then review them from the rest of the ratings.
2. No consideration of restrictions
Some webhosting companies trick. They publish “unlimited” in large, thick letters, but when digging a little deeper you find out what “unlimited” really means.
In this article, Unlimited Hosting is a good deal to say:
In reality, unlimited hosting is always limited.
Think of the limitations of the physical world – it is simply impossible to have unlimited semiconductors to produce unlimited RAM and CPU. It is impossible to provide unlimited bandwidth when only limited data transmission cables are available in the world.
In the small print you will find the information how much bandwidth and size you can actually use before the web hosting company throttles. This is a very important piece of information, because if your page already uses these limits, you will suddenly find your page offline indefinitely.
Our limitations, which you should pay attention to:
No multiple POP accounts (Marv Dryer)
You can not add statistics
No installation of your own software (some security restrictions are understandable, but most open source software should be installable)
Restrictions do not have to be listed on the login page. Ask questions to make sure you can run your site as you imagine. If you use a shopping cart – is this allowed? Are you able to use SSH?
3. Use free space or a host that has free space
If you are just starting up, it is certainly tempting to use some servers that provide a free memory. But the saying you get what you pay is really true. If you choose free memory, then you should understand that many other people do. As we have already mentioned, the capacity of servers is indeed limited.
… this type of web hosting involves serious limitations to the detriment of your business. Your site is used by the actual webhost to show advertisements. And the customers on your website are simply skimmed off without you earning anything. This is not what you want.
In a shared hosting plan, you rival other sites for resources you pay for. But with a free hosting plan, you are now rivaling everyone who would like to sign up for free.
Even if you choose a paid plan – if the server offers free space, you should ask relevant questions.
Do the free and paid websites share the same servers?
What happens if the free website takes too many resources? What about the paid website? Is there an option to upgrade before it is shut down?
Is there any advertising on the free website? Paid hosting should never contain any advertising, since they distribute traffic from their own site.
4. Decide for a new company
Some of the “best” bad deals you’ll ever find come from new hosting companies. They are so happy about the new company and want to convince timid customers that they offer a lot of ancillary services, advertising gifts, software, exciting offers and great prices. Unfortunately, their experience in the industry is recovering them quickly. Many of us were already here. This new host is great for a few months. The customer service is brilliant, the loading time great, no downtime, etc.
Then they crashed against the wall. They reach the magical number X customers who can no longer cope with their resources. The server crashes, the users take advantage of all the free features and it seems as if you could no longer handle the situation. Yes, there are growing pain – but do you really want your website to become a victim of your website hosting company and the company already has a plan on how the next failure can be managed?
As a rule of thumb, I would avoid any company that is not already 5-8 years on the market. As the internaler Hermas Haynes says in his article on Fox Online Learning:
Choose a host that is in the business for at least a few years, and offers properties that can be extended on a growing web page. Your company image depends on the reliability and service of your webhost.
5 – Do not test the customer service
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Sounds great, right? I once registered with a hosting company, which offered 24/7 support via telephone, email or live chat – as they said. My website was down and after three days I still did not receive an answer. Since then I test the customer service as good as possible.
If Customer Support does not have the time to respond to your questions before you log in, what do you think about the logon process? Even if you just “think” about it, the company has something to gain by providing you with good support. My first step is to provide a list of specific questions that address the needs of my website but are not answered in the information section.
I share these questions and try all available customer service options. If they offer email support, I will send some questions per email. If they offer telephone support, then I ask questions on the phone. Live Chat? You know I’m testing this as well.
However, this is still not enough for me to be sure that the current customers have a good customer service, so:
I check the support messages to see how long people have to wait for an answer and to see if this answer is sincere and helpful or sometimes rather unfriendly.
Check the “current customers” page and write an e-mail to ask their opinion about the hosting company. You will not hear from all, so choose five or six.
Check the BBB and RipOffReport.com complaints.
In addition, telephone contact is very important to ensure that customer service is something you clearly understand. As Brenda Panin on Bluffton Today says:
If their agents sound as if they do not even understand basic English and are unable to solve technical queries, then avoid the host. This will give you many headaches when something goes wrong.
If you have all these things checked, you can be sure that customer service is a priority within the company.
Trust your instincts
Everything can sound excellent after matching your needs, reading reviews and testing customer service.
Nevertheless, you have the funny feeling that it is too good to be true – then it is best to trust your own instinct. Sometimes the subconscious is something small. With so much excellence and cheap providers out there, there is no reason to take a risk. Keep in mind even small things like a server that is not backed up by copies of your website, or an annual payment that involves you for 12 months before you trust your website to a host.